The Real Value From Technology

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I once built a business that didn’t make me any money.

The problem was that I didn’t understand economics – in particular how prices are formed.

For example, it’s still not clear to me what will eventually set the price of the AI you use.

You can save time and money by having an AI build a financial modelling spreadsheet rather than having an analyst do it.

But is that what we’re really trying to do?

We don’t want to do the same crappy thing faster.

We want to stop having to do it at all.

As Ackoff put it – stop trying to solve problems. Dissolve them instead.

The real value from technology comes from redesigning systems so that unnecessary work doesn’t need doing at all in the first place.

Stop using AI to do the wrong thing faster.

Use it to build a better way instead.

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