Fix You Process Before Buying A New System

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My parents once bought me a fancy tricycle that I promptly took apart. They had to take the pieces back to the shop and get a more robust one.

Maybe that’s why I still don’t trust fancy solutions.

They often solve the wrong problem.

I build information systems for a living. The challenge is never with the system – it’s with the information.

Take systems on the market that do sustainability reporting. Once you get data into them they do a great job.

The pain is getting the data into the system in the first place.

That’s because the relevant data has to be extracted from a convoluted mass of messy information that looks different for each company.

You don’t always need to start by picking a new system.

Yes, you can always buy a bigger tractor to deal with your mountain of waste.

But a better way is to stop the waste building up in the first place – effectively reducing the pile you have to deal with.

Then all the technology you need is a spade.

Technology can scale a good process. It doesn’t compensate for a broken one.