It’s not the tool you select that matters, it’s how you use it in practice.
Creative people think a lot about tools.
And I think service and process designers do creative work, because we’re interested in making useful things.
But, to make useful things we have to understand what our clients really need.
The literature is full of different methods to do this. Workshops, questionnaires, prompts and facilitation techniques.
The thing we eventually learn is that there isn’t any one perfect technique that will work for everyone.
Taking writing, for example. Some people write on a computer, others draft longhand, some write from start to finish, others in pieces that they put together later.
What matters is not how you write, but what you produce – the thing that you ship.
You can write with a crayon on tissue paper as long as you produce the words.
Don’t look for a perfect tool. Pick the one that works for you.
And then get really good at using it.
Handcrafted insight 