It took me a long to learn that success in systems design is about people, not technology.
Every potential engagement starts with a group of people in a situation.
That situation never has a clearly defined problem. Instead, it’s problematic. Concerning. There are issues. Challenges. Uncertainties.
It’s not a box. It’s a fuzzy boundary that isn’t fully understood.
And this is the work of consultancy. To enter the situation and work alongside the people there to see how we can improve the situation.
Success in consulting doesn’t show up just in engagement metrics and KPIs.
It’s whether the people in that situation are happier than they were before.
Handcrafted insight 