Some services are time thieves.
I really resonated with a post from Paul Brown.
He said your clients aren’t short of reports and alerts – they’re short of minutes.
He was talking about clinicians.
But this applies to operators and managers across the piece.
Companies like Apple have convinced us that what we need to solve problems is to first reach for a new software product.
“There’s an app for that”. Apple’s trademark.
It’s easy to say yes.
It’s harder to ask why?
Why do we need this step? Why do we think this application will save us time? Why are we still doing all the work after spending all this money?
Too many applications just make it easy to do easy things.
They leave you with the hard jobs.
So now you have two jobs – the job you had, and the job of feeding the application you thought was going to make your job easier.
When we design services, we keep one key question in mind.
How will this thing we do return time to our client?
Handcrafted insight 